Returns & Refunds Policy

Last Updated: October 10, 2026

At NFC Mates, customer satisfaction is important to us. We take care in preparing our personalized NFC and QR code products and aim to ensure that every order meets the agreed specifications and quality expectations.

This policy explains how customers can raise concerns about an order and how return or refund requests are handled.

1. Personalized Products

Many of our products are customized with business names, logos, branding, QR codes, social media links, and other customer-specific information.

Because these products are prepared according to individual requirements, returns or cancellations for a change of mind may be subject to specific conditions communicated before purchase.

Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.

2. Incorrect or Defective Products

If you receive a product that is defective, damaged, incorrectly customized, or materially different from the agreed order specifications, please contact our support team.

We may request the following information to help assess the issue:

Your order number
A description of the problem
Clear photographs or videos showing the issue
Any relevant customization details

Once the issue has been reviewed, we will advise you of the available resolution.

3. NFC and QR Code Functionality

Our NFC and QR code products are designed to help customers access designated online destinations through compatible devices.

If an NFC feature or QR code does not function as intended, please contact us for troubleshooting assistance.

Some issues may be related to device compatibility, phone settings, incorrect destination URLs, or changes made to external platforms.

Where the issue results from a product defect or our failure to meet agreed specifications, we will provide an appropriate remedy consistent with applicable law.

4. Returns for Change of Mind

Change-of-mind returns for personalized products are not automatically available.

Any voluntary return arrangements, including eligibility, timeframes, and applicable conditions, will be confirmed by our team.

This does not affect customers' statutory rights regarding faulty products or other legally protected circumstances.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because personalized orders may enter production shortly after confirmation, cancellation availability depends on the order's progress and the circumstances involved.

We will review cancellation requests and communicate any applicable options.

6. Refunds and Replacements

Depending on the circumstances and applicable consumer law, an eligible issue may be resolved through a repair, replacement, refund, or another appropriate remedy.

Approved refunds will generally be issued to the original payment method where possible.

The time required for a refund to appear may depend on the payment provider or financial institution.

7. Return Shipping

If a physical return is necessary, our support team will provide the relevant instructions.

Responsibility for return shipping costs will depend on the reason for the return, any agreed voluntary return terms, and applicable consumer protection laws.

8. Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer guarantees, statutory warranties, or other rights that cannot lawfully be excluded.

9. Contact Us

For return, replacement, or refund enquiries, please contact our support team through the website.

Website: https://nfcmates.com

Support Email: [Insert official support email]