Shipping & Delivery Policy
Last Updated: October 10, 2026
At NFC Mates, we aim to make ordering your personalized NFC and QR code products simple, convenient, and reliable. Every order is handled with care to ensure your products arrive ready to help your business connect with customers and grow its online presence.
1. Order Processing
Our products include customized NFC and QR code review stands designed for businesses, restaurants, cafés, retail stores, service providers, and other organizations.
Orders may require personalization, design preparation, NFC programming, QR code configuration, and quality checks before dispatch.
Estimated processing times will be communicated during checkout or order confirmation where available. Processing times may vary depending on order quantity, customization requirements, and product availability.
2. Shipping & Delivery
We aim to dispatch orders as efficiently as possible once production and quality checks are completed.
Delivery times depend on the destination, shipping provider, and selected delivery method.
Any delivery estimates displayed on our website are approximate and are not guaranteed arrival dates.
3. Shipping Charges
Shipping charges, where applicable, will be displayed during checkout before payment is completed.
Shipping costs may vary depending on the delivery destination, package weight, order size, and shipping method.
4. Order Tracking
Where tracking is available, customers will receive tracking information through their provided email address once the order has been dispatched.
Please allow time for the shipping provider to update tracking information.
5. Delivery Delays
Although we work to deliver orders promptly, occasional delays may occur due to circumstances beyond our reasonable control, including courier disruptions, customs procedures, public holidays, extreme weather, or unexpected logistical issues.
If you experience an unusual delay, please contact our support team.
6. Incorrect Shipping Information
Customers are responsible for providing accurate delivery details when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We will attempt to update the details before dispatch, although changes cannot always be guaranteed.
7. Damaged or Missing Deliveries
If your order arrives damaged, incomplete, or different from what you ordered, please contact us with your order number, a description of the issue, and relevant photographs.
We will review the matter and work toward an appropriate resolution in accordance with applicable consumer protection laws.
8. International Shipping
International delivery availability, shipping costs, customs requirements, and import duties may vary by destination.
Any applicable international shipping information will be communicated during checkout or before order confirmation.
9. Contact Us
For questions about shipping, order processing, or delivery, please contact us through the contact information provided on our website.
Website: https://nfcmates.com
Support Email: [Insert official support email]